Effective date: August 15, 2026
Well Simply ("we," "us," or "our") is committed to protecting the privacy of the families and individuals we serve. This Privacy Policy describes how we collect, use, and safeguard your personal and health information when you visit our website or receive our behavioral health services. We comply with applicable federal and Texas state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
We may collect the following types of information: (a) Personal Information you provide directly, such as your name, contact details, insurance information, and details you share when requesting a consultation; (b) Protected Health Information (PHI) collected during intake and the provision of care, such as medical history, diagnoses, and treatment notes; and (c) Usage Data automatically collected when you visit our Site, such as your IP address, browser type, and pages visited.
We use your information to: provide and coordinate behavioral health services; verify insurance coverage and process billing; communicate with you about appointments and care; meet legal and regulatory requirements; and improve the quality and safety of our services. We will never sell your personal or health information.
We may share your information only as permitted or required by law, including with: your health insurance plan for billing and coverage verification; other treating providers involved in your care with your authorization; our business associates who perform services on our behalf under written agreements that protect your information; and authorities when required by law, such as reports of suspected abuse or threats to safety.
Under HIPAA, you have the right to: access and receive a copy of your health records; request corrections to your records; request restrictions on how we use or disclose your information; receive confidential communications; and receive an accounting of certain disclosures. To exercise any of these rights, contact us using the information below.
We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, or disclosure. Our client portal and records systems are accessed through secure, authenticated channels. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website is not intended for transmitting personal health information. Please do not send clinical details through our contact form or email. When you contact us through the Site, we collect only the information you choose to provide and use it solely to respond to your inquiry. The Site may use cookies or analytics to understand usage and improve the experience; these tools do not collect protected health information.
Our services include care for children and adolescents. When we serve a minor, we collect and use information with the authorization of a parent or legal guardian, in accordance with applicable Texas law. We do not knowingly collect personal information from children through the Site beyond what is necessary to coordinate care with a guardian's consent.
We retain health records for the period required by Texas law and professional standards. When information is no longer needed, we dispose of it securely in accordance with our records retention and destruction policies.
We may update this Privacy Policy from time to time. The most current version will be posted on the Site with the effective date below. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or how your information is handled, please contact us at info@wellsimply.com or call or text (844) WELL-SIMPLY (844-935-5746). You may also write to us at 3606 Marvin D Love Fwy, Ste A, Dallas, TX 75224.